FAQ's

Frequently Asked Questions

Placing an order with Tormade is quick and easy. Simply browse our website and add the desired items to your cart. Proceed to the checkout page, where you will provide your shipping information and select your preferred payment method. Once your order is successfully placed, you will receive an order confirmation email. If you encounter any issues or need further assistance, feel free to reach out to our customer support team.

We accept various payment methods to provide you with flexibility and convenience. You can securely complete your purchase using major credit cards such as Visa, Mastercard, American Express, and Discover. We also offer the option of payment through popular digital wallets like PayPal. Rest assured that all transactions are encrypted and your personal information is protected.

We understand the importance of receiving your order promptly. Once your order is confirmed, we strive to process and ship it within 1-2 business days. The estimated delivery time depends on your location and the shipping method chosen during checkout. Standard shipping usually takes 5-7 business days, while expedited shipping options are available for faster delivery. You will receive a tracking number to monitor the progress of your shipment.

Yes, we are proud to offer international shipping. We ship our products worldwide, allowing martial arts schools, fitness centers, sports clubs, and individuals from around the globe to enjoy our high-quality products. Please note that international shipping times may vary based on the destination country’s customs procedures and regulations.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review our detailed Returns & Exchanges page on our website for instructions on initiating a return or exchange. We are committed to resolving any issues and ensuring that you are satisfied with your Tormade experience.

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and locate the “Track Order” page, where you can enter your tracking number to get real-time updates on the status of your delivery.

We are here to assist you. If you have any further questions, concerns, or need assistance, our customer support team is just a message away. You can reach us through our contact form on the website, email us at [email protected], or call our dedicated support line at [Phone Number]. We strive to respond promptly and provide you with the assistance you need.

We hope these FAQs have addressed some of your common inquiries. If you have any additional questions, please do not hesitate to reach out to us. We are committed to providing exceptional customer service and ensuring your satisfaction with Tormade.